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Customer Service  Investments
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Customer Service Investments

At Esanda, we pride ourselves on customer service excellence. The services we provide online are listed below. Alternatively, you can call 13 12 15 (local call charges anywhere in Australia).

Fixed Term Debentures - You can renew your Esanda debenture here as long as it has been less than 7 days since maturity. If more than 7 days has passed since your investment matured we will reinvest your principal for the same term and interest payment frequency, at the applicable debenture stock interest rate.
 
Principal and Final Interest reinvestment - You can elect to have your principal investment automatically renewed on maturity together with the final interest payment, without having to contact Esanda to arrange this before each maturity date. If you select this option, your debenture principal and final interest payment will be automatically renewed for the same term (or closest term if your debenture was a special offer) and interest payment frequency as your current debenture. The interest rate will be Esanda's current debenture interest rate. If you chose this option, you can opt out at any time by calling us on 13 12 15.
 
You can use this form to notify Esanda if you have recently changed your address.
 
Fixed Term Debenture - This form allows you to redeem your debenture prior to its maturity date. However, this is not an online service so please print the form and mail it back to us. (Our address is located on the front of the form.)
 
This form allows you to change the account your interest is paid into. Please print out the form, complete your details and mail it back to us.
 
Our staff are frequently asked some common questions. We have put together a collection of the most popular topics to help answer your queries.
 
If you would like to make a general inquiry or ask a question about any part of Esanda’s service that isn’t covered on this site, you can use this form.
 
Help us to help you. If you have something to say, we would like to hear it. We welcome all comments.
 

Contact Details


Phone
13 12 15
Fax
(03) 9666 9348
Address
Esanda Investments
85 Spring St
Melbourne VIC 3000
Australia
Email
Please use one of our standard forms listed on this page

Disclaimer

Important notes

A debenture is not a bank deposit and is not guaranteed; you risk losing some or all of your principal investment. Standard and Poor's (Australia) Pty Ltd have rated Esanda's debentures ‘A-1+’ for terms of a year or less and ‘AA’ for terms greater than a year. Esanda Finance Corporation Ltd ABN 64 004 346 043 Member of ANZ group of companies.


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