Customer feedback

Your feedback is important to us.

Honest feedback is the best way that we can really find out just how well we are doing. So we're asking you for your opinion - of what's good and perhaps what's not so good about Esanda.

Resolving complaints

Where applicable, we will respond to your feedback within 1 business day and let you know who is managing the matter. Our staff will work with you to resolve the matter quickly and efficiently within a maximum of 5 working days. If it is not possible we will contact you to let you know how much longer it will take to address.

Alternate contact methods

Phone:
Fax:
Email:
Mail:
1800 805 154
1800 269 030
yourfeedback@anz.com
ANZ Customer Response Centre, Locked Bag 4050, South Melbourne VIC 3205

If you are not satisfied with the resolution offered by our Customer Response Centre, you can:

  1. Have your complaint reviewed by ANZ's Customer Advocate who provides a free, independent review of your complaint. You can also contact the ANZ Customer Advocate on +61 3 8654 1000 or by mailing Level 7/833 Collins St, Melbourne VIC 3000.
  2. If you remain concerned with the outcome of your complaint, you can contact the Financial Ombudsman Service (FOS) by calling 1800 367 287 or, by faxing +61 3 9613 6399 or, by emailing info@fos.org.au or, by mailing GPO Box 3, Melbourne VIC 3001 or, by visiting fos.org.au.

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Please do not provide any confidential or bank account specific information (e.g. bank account number) within this form.

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The Esanda privacy statement details how Esanda will collect, use and disclose your personal information.

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