General enquiries

Type of enquiry Contact numbers Online enquiry &
more information
General enquiries

13 23 73
Intl: + 61 38654 0213

8am - 8pm weekdays
9am - 5pm Saturday

Complaints and compliments

1800 805 154

8am - 7pm weekdays

Accessibility services

Users who are deaf or have a hearing or speech impairment can contact us via the National Relay Service

TTY users
13 36 77
, then ask for 13 23 73

Speak and listen users
1300 555 727
, then ask for 13 23 73

Finance enquiries

Type of enquiry Contact numbers Online enquiry &
more information
New applications

1300 655 086

8am - 8pm weekdays
9am - 5pm Saturday

 
Customer service

13 23 73
Intl: + 61 38654 0213

8am - 8pm weekdays
9am - 5pm Saturday

Insurance enquiries

Type of enquiry Contact numbers Online enquiry &
more information
New applications

1800 281 533

8am - 8pm weekdays
9am - 5pm Saturday

General enquiries

1300 783 575

8am - 9pm weekdays
8am - 4.30pm Saturday

 
Insurance claims

1300 362 108

8.30am - 5pm weekdays

 

Investments enquiries

Type of enquiry Contact numbers Online enquiry &
more information

Term Deposits

New applications & customer service

1800 040 729

8am - 9pm weekdays
8am - 4.30pm Saturday

Debentures

Customer service

1800 269 008

8am - 8pm weekdays
9am - 5pm Saturday